# Cancellation Policy Last updated: August 17, 2026 - 1. Cancellation by Customer - 2. Rescheduling - 3. Cancellation by Tasker - 4. No-Show Policy - 5. Refund Process - 6. Quality-Related Refunds - 7. TaskTeddy's Right to Cancel - 8. Emergency Cancellations - 9. Grievances About Cancellations or Refunds - 10. Contact Us ## 1. Cancellation by Customer You may cancel a booking at any time through the app before the Tasker arrives. Cancellations made at least 2 hours before the scheduled start time receive a full refund of any amount already collected. Cancellations made within 2 hours of the scheduled time may attract a small convenience fee, disclosed in the app before you confirm the cancellation, to compensate the Tasker for reserved time. If the Tasker has already arrived at the location, the no-show terms below apply. ## 2. Rescheduling Instead of cancelling, you can reschedule a booking free of charge up to 2 hours before the scheduled start time, subject to the Tasker's availability. If the assigned Tasker is unavailable at the new time, we will help you rebook with another verified Tasker at the same agreed price. ## 3. Cancellation by Tasker Taskers are committed to completing accepted bookings. In rare cases of emergency or illness, a Tasker may need to cancel. In such situations we will notify you immediately and, at your choice, either help you rebook with another available Tasker at the same agreed price or issue a full refund. Repeated cancellations by a Tasker affect their standing on the platform. ## 4. No-Show Policy If the Tasker arrives at the scheduled location on time and you are unavailable or the work location is inaccessible, the booking is treated as a customer no-show and a portion of the payment may be retained to compensate the Tasker for their time and travel. If a Tasker fails to arrive without cancelling, the booking is treated as a Tasker no-show and you receive a full refund. ## 5. Refund Process Approved refunds are initiated immediately and credited to your original payment method within 5–7 business days, depending on your bank or payment provider. Because payment is only released to a Tasker after you confirm completion, refunds for cancelled bookings are made from amounts held with our RBI-authorised payment partners. You will receive confirmation with a reference number when a refund is initiated. ## 6. Quality-Related Refunds If a completed task does not match your original posting, raise it with our support team through the app. Under the TaskTeddy Quality Guarantee we will arrange for the work to be corrected or issue a refund, evaluated case by case. Quality claims should be raised within 48 hours of task completion so we can assess them fairly. ## 7. TaskTeddy's Right to Cancel TaskTeddy may cancel a booking if we detect suspected fraudulent activity, a violation of our Terms & Conditions, an unlawful task request, or conditions that are unsafe for the Tasker or Customer. Where we cancel a booking for these reasons and no work has been performed, any amount collected is refunded in full unless it is retained as required by law. ## 8. Emergency Cancellations In genuine emergencies (medical emergency, natural disaster, or similar events beyond your control), contact our support team as soon as possible. We evaluate these situations case by case and will waive cancellation fees and provide appropriate refunds where the circumstances justify it. ## 9. Grievances About Cancellations or Refunds If you are unhappy with how a cancellation or refund was handled, you can escalate to our Grievance Officer at support@taskteddy.com or +91 62398 66862. In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 hours, give you a ticket number to track it, and aim to resolve it within one month. ## 10. Contact Us If you have any questions about our Cancellation Policy, please contact us at support@taskteddy.com. ## Opens 1 November 2026, 9 am. On Android and iPhone. Message us on WhatsApp and we'll tell you the morning it opens. ₹300 bonus credit for customers who sign up early Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Chandigarh, Jaipur, Ahmedabad, Lucknow, Indore and every city in between.